I never understood this either. Every multiplayer game company in the history thereof has had official admins on servers they manage, even if they were volunteers. Volunteers could be vetted, audited, and managed by a fairly small staff if FP don’t want to pay people to admin. That system has worked for decades on other multiplayer games.
Individuals with no budget, staff, or even any kind of payment from anyone seem capable of having their servers admined and kicking hackers. There are some famous youtubers who take in some money and have 24/7 admjn and support even on holidays. Hackers, cheaters, and rulebreakers are kicked with a quickness on such servers.
I hate for FP to have to devote resources to anything other than improving/marketing the game, managing their staff, and keeping servers running. But the fact is, anyone starting a new game will try official servers before they play anywhere else and expect officials to have more professional management and fewer hackers than community servers. Anyone who manages a server knows it’s vital to the community to keep hackers at bay.
Rust has a sharp learning curve and can be difficult to get used to. There are many aspects of the game which make people feel roughly used. These are actually fine in the end because you eventually get stronger as a player through adversity. However it’s true people get turned off, and this is especially why letting hackers run rampant is intolerable. We want more players in the game, and having so much hacking turns people off it.